FAQ's
Welcome to our FAQ, we are so happy to have you here and as a client.
We have tried to answer the most common questions.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
What are your shipping options and costs?
We offer free standard shipping on all orders over $150 (after discounts, before tax). Standard shipping typically takes 5-7 business days in the continental U.S.
Can I track my order?
Absolutely. Once your order ships, you’ll receive a confirmation email with a tracking number. You can use this to track your package until it arrives.
What is your return policy?
We accept returns within 30 days of delivery. Notebooks and unused pens in their original condition can be returned for a full refund. For defective items or missing parts, we’ll gladly send replacements or issue a refund.
How do I initiate a return or exchange?
Simply contact us at support@noteorius.com. Please include your order number and the reason for the return. We’ll walk you through the rest.
Orders
Below are some of are common questions about orders
Can I change or cancel my order?
Orders can be modified or canceled within 1 hour of purchase. Please contact support at support@noteorius.com as soon as possible. After that window, we can’t guarantee changes before shipping.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as PayPal, Apple Pay, Google Pay, Shop Pay, and Venmo.
Why was my payment declined?
Declines can result from incorrect billing details, insufficient funds, or limits set by your bank/credit issuer. You can try again or use another payment method. If issues persist, feel free to reach out for help.
Warranty & Replacements
Below are frequent questions about Warranty and replacements.
Is there a warranty?
Yes. We offer a 1‑year limited warranty for defects in materials or workmanship on the smart pen and notebook. Normal wear isn’t covered. If your product fails under normal use, contact support for a replacement.
How do I replace accessories?
Replacement parts like pens and folios will be available soon.