Privacy Policy
Introduction
Cloud Canvas ("Company") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or interact with our services. Cloud Canvas operates this website, mobile application, and related cloud-based services (collectively, the “Services”).
This Privacy Policy describes how we collect, use, and disclose personal information when you use our website, applications, and cloud-based services.
Our Services are primarily offered to users in the United States but may also be accessed globally.
Information We Collect
We may collect the following types of information when you use our website:
Personal Information:
- Name, email address, phone number
- Billing and shipping address
- Order and purchase information
- Account information such as order history and saved addresses
- Information submitted when signing up for newsletters or email communications
- Cloud account login information (separate from website customer accounts)
- User-generated content such as images or files uploaded through Cloud Canvas services
- To provide and support cloud-based features and services
To improve cloud-based features functionality and user experience
To analyze cloud-based features performance and user behavior
- From third-party authentication providers, such as when you choose to sign in or create an account using services like Apple or Google. In these cases, we may receive certain information (such as your name, email address, and account identifiers) from those providers in accordance with your privacy settings.
- Device and Usage Information: We may collect device identifiers, including device tokens used for push notification services (e.g., Apple Push Notification Service), as well as information about your device, operating system, and application usage
Technical and Automatically Collected Information:
- IP address
- Browser type and device information
- Website usage and interaction data
- Cookies and analytics data
- Geographic location derived from IP address
Cloud Services and User Content
In addition to website interactions, Cloud Canvas products may include cloud-based features and services. When using these features, we may collect and process the following:
- User account information associated with cloud access (such as login credentials and account identifiers), which is separate from any Shopify customer account
- User-generated content, including images, photos, or files uploaded, stored, or processed through Cloud Canvas devices or applications
- Usage data related to how the device, application, or cloud services are accessed and used
- Device information and connectivity data necessary to operate cloud functionality
User content may be stored in cloud environments to enable features such as storage, retrieval, synchronization, and access across devices.
We retain cloud data in accordance with our data retention practices and may delete or archive data associated with inactive accounts as described in our terms of use.
Cloud services may be supported by third-party providers, and your data may be processed by such providers solely to support functionality and services.
How We Use Your Information
- To process and fulfill orders
- To manage customer accounts
- To send marketing and promotional communications (if you opt-in)
- To improve website functionality and user experience
- To analyze website performance and user behavior
- To comply with legal obligations
- We may use personal information to provide paid services, process subscription payments, and manage billing and account access.
- We may introduce features in the future that allow users to share or collaborate on content. If implemented, personal information may be shared with other users in accordance with such features.
- With service providers that perform services on our behalf, such as cloud hosting and infrastructure providers (e.g., AMAZON WEB SERVICES (AWS)) and backend/data processing services (e.g., Firebase), for purposes including hosting, data storage, analytics, and application functionality.
- To provide and support cloud-based features and services
- To deliver push notifications, alerts, updates, and service-related communications to your device
- To send notifications and communications through services such as Firebase Cloud Messaging (FCM).
Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience, analyze website traffic, and support advertising efforts. These technologies may include Google Analytics (GA4) and Meta Pixel for advertising tracking. You may manage cookie preferences through your browser settings.
Your Rights and Choices
If you are a California resident, you may have additional rights under applicable law, including the right to request access to, deletion of, or correction of your personal information. You may control or disable push notifications at any time through your device settings.
Third-Party Services and Integrations
We use third-party service providers to operate and support our website, and cloud services including:
- Shopify (website platform, payments, and customer accounts)
- Google Analytics (website analytics)
- Klaviyo (email marketing and communications)
- Meta Ads and Meta Pixel (advertising and conversion tracking)
- With service providers that perform services on our behalf, including cloud hosting and infrastructure providers (e.g., Amazon Web Services (AMAZON WEB SERVICES (AWS))) and messaging/notification services (e.g., Firebase Cloud Messaging (FCM)).
- With third-party service providers such as Apple in connection with delivering push notifications through Apple Push Notification Service (APNs).
These providers may collect and process data as part of delivering their services.
Data Sharing and Disclosure
We do not sell your personal information. We may share data with trusted service providers such as Shopify, Klaviyo, Google, and Meta, strictly for the purposes of operating our business, processing payments, marketing, and improving our services. We may also disclose information as required by law or to protect our rights.
Payments
Payments are processed through Shopify Payments or Shop Pay. Payment information is handled securely by these providers and is not stored directly by Cloud Canvas.
Data Retention
We retain personal information only for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required by law.
Your Privacy Rights
Depending on your location, you may have rights to access, correct, or delete your personal information. You may also have the right to opt out of certain data uses such as targeted advertising. To exercise these rights, contact us at support@mycloudcanvas.com.
Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information.
Children's Privacy
Our website is not directed to children under 13, and we do not knowingly collect personal information from children.
Contact Information
If you have questions about this Privacy Policy or wish to exercise your rights, contact us at:
Cloud Canvas, LLC
343 Portage Blvd, Kent, OH 44240
Email: legal@mycloudcanvas.com
Phone: (330) 673-8784
We may update this Privacy Policy from time to time. Any changes will be reflected by updating the “Last Updated” date at the bottom of this policy.
Last Updated: June 2026